About Avon Cycles LTD.

 

Company Profile

ESTABLISHED: 1952

CONTACT PERSON:Mr. Onkar Singh Pahwa - Managing Director

GROUP HISTORY
The beginnings were humble - classic example of the enterprising Punjabi spirit. The founders Pahwa Brothers dreamt of giving the common man of this country an affordable means of mobility in those early days of our country’s independence. Excellent quality, economical price and ethical business dealings earned them instant acceptability. Holding these values close to their hearts they built the trust brick by brick
Starting up a bicycle saddles and brakes manufacturing unit in 1948, the Pahwas set out on a long and arduous journey. Avon Cycles came into being in 1952 when the first batch of 250 bicycles rolled out of its plant.

Starting up a bicycle saddles and brakes manufacturing unit in 1948, the Pahwas set out on a long and arduous journey. Avon Cycles came into being in 1952 when the first batch of 250 bicycles rolled out of its plant.

The numbers have been going up, ever since. From amongst the pioneers of the Indian bicycle industry, AVON has remained in the top performers’ position for over half a century. The promoters’ abiding faith in human values and fairness, built enduring business bonds with a vast dealer network in India and abroad. High-class technology, consistent quality and effective after-sales service made up a perfect proposition.

AVON is the only group anywhere in the world with full backward integration. They have facilities for making almost all the parts, including Steel Balls needed for their Bicycles. This places them a cut above the rest when we talk of quality born of work culture. They did not venture into Tyre and Tubes, these being in a different discipline, altogether. To meet their expanding requirement of raw materials, they added facilities for making Steel Strips, Steel Tubes and Hot Rolled Steel, achieving full backward integration, unmatched and unequalled anywhere else.

Today, the Group occupies a unique position in the industry. By way of thanksgiving for its prosperity, they support two modern hospitals looking after the poor and the less fortunate of our brethren.

The family business was reorganised in 1997 and the flagship company is the subject of this profile.

PRESENT ORGANISATION
Sh. Sohan Lal Pahwa is the Chairman. Mr. Onkar Singh Pahwa leads the team as Managing Director. His two sons serve as full time working directors. The elder Rishi Pahwa, has Purchases and Works under him and the younger Mandeep Pahwa looks after Sales and Finance. There is hierarchy of senior Vice Presidents, Vice Presidents and General Managers heading various functions.

The organisation combines the simplicity and speed of a family business and the broad-based features of corporate functioning. The former inspires trust, and the latter confidence in its ability to perform continually and consistently.

LOCATION
The Company’s Head Office and manufacturing units are conveniently located on the G.T. Road at Ludhiana, a buzzing industrial city in the northern state of Punjab. The city is well connected with other major cities and ports by Rail, Road and Air. The national capital Delhi is 300 KM away.

Placed on an 85,000 square meters site in the ‘cycle capital of India’, AVON is a truly integrated bicycle manufacturer rolling out an impressive 1.5 million true born machines per annum: most modern plants and machinery systems, comparable to the best in the world, make it possible.

BRAND EQUITY
Years of trust building has earned AVON the status of a household name. ‘AVON’, ‘APSARA’ and ‘BUKE’ have become synonymous with dependable quality at competitive price.

VISION
As a manufacturing company, the company is committed to delivering quality at affordable price. Technological innovation has been one of the most natural advantages of its organisational structure. In fifty-two years of its being, it has invested heavily in its human capital. The highly motivated work force carries a sense of belonging. Their happiness is the key to its growth. Some of the workers joined the company in their youth and now, their second generation is growing with it to be old enough to bequeath their trust to the generation next. They have grown with the company.

OVERSEAS
In Bicycles and Bicycle Parts, the company distinguishes itself as the Largest Manufacturer Exporter from India. That it has enjoyed this status now for several years in a row, speaks of the popularity of its brands overseas. AVON is an ‘Export House’ recognised by the Government of India.

EXPANSION PLANS
Currently the company is engaged in development of a range of e-bikes and e-scooters. Entry level model AVON e-bike is already in the market. Suitable infrastructure spread over an additional floor area of 35, 000 square meters has already come up adjoining the present site. Offers of collaboration by overseas companies are being evaluated.

CHARITY
In its concern for a better life for the less fortunate of our brethren, the company started the Sardar Nihal Singh Pahwa Hospital in the city’s Industrial Area, way back in 1973. For 25 years, Sh. Sohan Lal Pahwa nurtured it with the fondness of a parent. Following reorganisation of business, he turned his attention to the rural area of Ludhiana and set up the Mata Kaushalya Devi Pahwa Charitable Hospital in Hambran. It is the only modern hospital for the neighbourhood of 40 odd villages.

Product Range

  • Bicycles
  • Roadster for Gents and Ladies
  • Mountain
  • City
  • BMX
  • Kids
of 90+ descriptions and even greater number of combinations;
 
  •  Exercisers, junior and senior
  • Bicycle Parts, wide range.
  • Electric Bicycles

BICYCLE MODELS:
To satisfy all Age Groups: toddler through teens to adults. From the starry-eyed urge of the very young reaching for his first pedals, all the way up to the excitement and thrill of a 21-speed sturdy MTB, there is one, made just right for each one of them.
 

APPLICATION:
Wide spectrum: commuting, touring, transport, adventure, fun & sport, vending / delivery operations, physical fitness, group pursuits etc. etc. The machine’s capability to perform anywhere out of no where, allows it an unimaginable number of applications.
 

CUSTOMER FOCUS:
In addition to the customer-specified requirements, the company ensures those not specified but considered necessary with reference to the intended use and any regulatory and legal requirements.
 

QUALITY MANAGEMENT SYSTEM:
ISO 9001: 2000 (E) by TUV Cert is in place.

Marketing

PHILOSOPHY:
For every AVON product to be an excellent Value For Money (VFM) proposition, the company adopts a proactive role to determine level of satisfaction and understand the changing consumer aspirations. ‘Aap ne sujhayi, hum ne banayi’ meaning ‘we made it exactly as you wanted us to’, has been the company’s regular advertising refrain.
 

DISTRIBUTION:
Inland, through a well-established network of about 1,600 AVON authorised dealers in cities and towns of India. A dedicated resource of more than 12,000 sub-dealers supports operations of the dealership. Overseas operations are conducted through Representatives in respective countries / regions. The company’s executives are regularly visiting overseas markets, Trade Fairs and Exhibitions.
 

LOGISTICS:
For safe and speedy delivery to the dealership points spread across the length and breadth of the country, the company employs a number of reputed transporters and haulers on a sub-contracting basis. For multiple delivery point trips, the company’s accompanying attendants ensure correct and proper delivery.
 

VISIBILITY:
At home in 85 countries worldwide, the company’s products are regularly showcased in International Trade Fairs and Exhibitions.
 
MARKETING STRATEGIES
Wide choice, updated quality, affordable price, streamlined distribution network and an appealing message.
 

LOYALTY
The company’s dealers have been with it all through. Many of them have grown into the second, even third generation of owners. Their hopes and aspirations are inseparably linked to the company’s prosperity. This has fostered enduring relationships.
 

PRODUCTION

TECHNOLOGY:
To remain in step with the fast changing technology, the Research & Development division is constantly engaged in quality upgrades. Regularly updated, responsible, and sustainable cleaner production technologies are employed.
 

PLANNING:
The Production Planning & Control department works in tandem with the Inland and Overseas wings of the Marketing department to ensure correct and timely shipments.
 

WORK ENVIRONMENT:
Clean, congenial and commensurate environment keeps the work force motivated. Workers participation in goal setting makes them exceptionally self-driven.
 

HUMAN RESOURCE:
Recruitment and training hinges on the principle of right man for the right job on agreeable terms. On-job training, orientation training and HRD training are continuing processes.
 

PRODUCT REALISATION:
The processes and machinery employed are consistent with the Quality Management System in place. Periodical customer feedback on quality, level of satisfaction and servicing of complaints is relied upon as a regular input for improvement.
 

BUSINESS STRATEGY
To keep ahead of the competition the company gainfully draws upon the emerging technologies, stays engaged in its constant endeavour to add value, and keeps a close watch on its costs.
 

A CUT ABOVE
In customer relations, the company prefers to stay a shade different from the rest. By internalising the phenomenon called customer it relies on his feedback. Many of its innovations are born in such a co-operative environment. ‘Aap ne sujhaayi, hum ne banaayi’ meaning ‘we made it exactly as per your suggestion’ has been its advertising refrain. The company encourages and suitably acknowledges these inputs.

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