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Company
Profile
ESTABLISHED: 1952
CONTACT PERSON:Mr. Onkar Singh Pahwa - Managing
Director
GROUP
HISTORY
The beginnings were humble - classic example of the
enterprising Punjabi spirit. The founders Pahwa Brothers
dreamt of giving the common man of this country an
affordable means of mobility in those early days of our
country’s independence. Excellent quality, economical
price and ethical business dealings earned them instant
acceptability. Holding these values close to their
hearts they built the trust brick by brick
Starting up a bicycle saddles and brakes manufacturing
unit in 1948, the Pahwas set out on a long and arduous
journey. Avon Cycles came into being in 1952 when the
first batch of 250 bicycles rolled out of its plant.
Starting up a bicycle
saddles and brakes manufacturing unit in 1948, the
Pahwas set out on a long and arduous journey. Avon
Cycles came into being in 1952 when the first batch of
250 bicycles rolled out of its plant.
The numbers have been going
up, ever since. From amongst the pioneers of the Indian
bicycle industry, AVON has remained in the top
performers’ position for over half a century. The
promoters’ abiding faith in human values and fairness,
built enduring business bonds with a vast dealer network
in India and abroad. High-class technology, consistent
quality and effective after-sales service made up a
perfect proposition.
AVON is the only group
anywhere in the world with full backward integration.
They have facilities for making almost all the parts,
including Steel Balls needed for their Bicycles. This
places them a cut above the rest when we talk of quality
born of work culture. They did not venture into Tyre and
Tubes, these being in a different discipline,
altogether. To meet their expanding requirement of raw
materials, they added facilities for making Steel
Strips, Steel Tubes and Hot Rolled Steel, achieving full
backward integration, unmatched and unequalled anywhere
else.
Today, the Group occupies a
unique position in the industry. By way of thanksgiving
for its prosperity, they support two modern hospitals
looking after the poor and the less fortunate of our
brethren.
The family business was reorganised in 1997 and the
flagship company is the subject of this profile.
PRESENT ORGANISATION
Sh. Sohan Lal Pahwa is the Chairman. Mr. Onkar Singh
Pahwa leads the team as Managing Director. His two sons
serve as full time working directors. The elder Rishi
Pahwa, has Purchases and Works under him and the younger
Mandeep Pahwa looks after Sales and Finance. There is
hierarchy of senior Vice Presidents, Vice Presidents and
General Managers heading various functions.
The organisation combines the simplicity and speed of a
family business and the broad-based features of
corporate functioning. The former inspires trust, and
the latter confidence in its ability to perform
continually and consistently.
LOCATION
The Company’s Head Office and manufacturing units are
conveniently located on the G.T. Road at Ludhiana, a
buzzing industrial city in the northern state of Punjab.
The city is well connected with other major cities and
ports by Rail, Road and Air. The national capital Delhi
is 300 KM away.
Placed on an 85,000 square meters site in the ‘cycle
capital of India’,
AVON
is a truly integrated bicycle manufacturer rolling out
an impressive 1.5 million true born machines per annum:
most modern plants and machinery systems, comparable to
the best in the world, make it possible.
BRAND EQUITY
Years of trust building has earned AVON the status of a
household name. ‘AVON’, ‘APSARA’ and ‘BUKE’ have become
synonymous with dependable quality at competitive price.
VISION
As a manufacturing company, the company is committed to
delivering quality at affordable price. Technological
innovation has been one of the most natural advantages
of its organisational structure. In fifty-two years of
its being, it has invested heavily in its human capital.
The highly motivated work force carries a sense of
belonging. Their happiness is the key to its growth.
Some of the workers joined the company in their youth
and now, their second generation is growing with it to
be old enough to bequeath their trust to the generation
next. They have grown with the company.
OVERSEAS
In Bicycles and Bicycle Parts, the company distinguishes
itself as the Largest Manufacturer Exporter from India.
That it has enjoyed this status now for several years in
a row, speaks of the popularity of its brands overseas.
AVON is an ‘Export House’ recognised by the Government
of India.
EXPANSION PLANS
Currently the company is engaged in development of a
range of e-bikes and e-scooters. Entry level model AVON
e-bike is already in the market. Suitable infrastructure
spread over an additional floor area of 35, 000 square
meters has already come up adjoining the present site.
Offers of collaboration by overseas companies are being
evaluated.
CHARITY
In its concern for a better life for the less fortunate
of our brethren, the company started the Sardar Nihal
Singh Pahwa Hospital in the city’s Industrial Area, way
back in 1973. For 25 years, Sh. Sohan Lal Pahwa nurtured
it with the fondness of a parent. Following
reorganisation of business, he turned his attention to
the rural area of Ludhiana and set up the Mata Kaushalya
Devi Pahwa Charitable Hospital in Hambran. It is the
only modern hospital for the neighbourhood of 40 odd
villages.
Product Range
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Bicycles
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Roadster
for Gents and Ladies
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Mountain
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City
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BMX
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Kids
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of 90+ descriptions and even greater
number of combinations;
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Exercisers,
junior and senior
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Bicycle
Parts, wide range.
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Electric
Bicycles
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BICYCLE
MODELS:
To satisfy all Age Groups: toddler through
teens to adults. From the starry-eyed urge
of the very young reaching for his first
pedals, all the way up to the excitement and
thrill of a 21-speed sturdy MTB, there is
one, made just right for each one of them.
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APPLICATION:
Wide spectrum: commuting, touring,
transport, adventure, fun & sport, vending /
delivery operations, physical fitness, group
pursuits etc. etc. The machine’s capability
to perform anywhere out of no where, allows
it an unimaginable number of applications.
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CUSTOMER
FOCUS:
In addition to the customer-specified
requirements, the company ensures those not
specified but considered necessary with
reference to the intended use and any
regulatory and legal requirements.
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QUALITY
MANAGEMENT SYSTEM:
ISO 9001: 2000 (E) by TUV Cert is in place. |
Marketing
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PHILOSOPHY:
For every AVON product to be an
excellent Value For Money (VFM) proposition,
the company adopts a proactive role to
determine level of satisfaction and
understand the changing consumer
aspirations. ‘Aap ne sujhayi, hum ne banayi’
meaning ‘we made it exactly as you wanted us
to’, has been the company’s regular
advertising refrain.
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DISTRIBUTION:
Inland, through a well-established network
of about 1,600 AVON authorised dealers in
cities and towns of India. A dedicated
resource of more than 12,000 sub-dealers
supports operations of the dealership.
Overseas operations are conducted through
Representatives in respective countries /
regions. The company’s executives are
regularly visiting overseas markets, Trade
Fairs and Exhibitions.
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LOGISTICS:
For safe and speedy delivery to the
dealership points spread across the length
and breadth of the country, the company
employs a number of reputed transporters and
haulers on a sub-contracting basis. For
multiple delivery point trips, the company’s
accompanying attendants ensure correct and
proper delivery.
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VISIBILITY:
At home in 85 countries worldwide, the
company’s products are regularly showcased
in International Trade Fairs and
Exhibitions.
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MARKETING
STRATEGIES
Wide choice, updated quality, affordable
price, streamlined distribution network and
an appealing message.
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LOYALTY
The company’s dealers have been with it all
through. Many of them have grown into the
second, even third generation of owners.
Their hopes and aspirations are inseparably
linked to the company’s prosperity. This has
fostered enduring relationships.
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PRODUCTION
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TECHNOLOGY:
To remain in step with the fast changing
technology, the Research & Development
division is constantly engaged in quality
upgrades. Regularly updated, responsible,
and sustainable cleaner production
technologies are employed.
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PLANNING:
The Production Planning & Control department
works in tandem with the Inland and Overseas
wings of the Marketing department to ensure
correct and timely shipments.
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WORK
ENVIRONMENT:
Clean, congenial and commensurate
environment keeps the work force motivated.
Workers participation in goal setting makes
them exceptionally self-driven.
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HUMAN
RESOURCE:
Recruitment and training hinges on the
principle of right man for the right job on
agreeable terms. On-job training,
orientation training and HRD training are
continuing processes.
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PRODUCT
REALISATION:
The processes and machinery employed are
consistent with the Quality Management
System in place. Periodical customer
feedback on quality, level of satisfaction
and servicing of complaints is relied upon
as a regular input for improvement.
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BUSINESS
STRATEGY
To keep ahead of the competition the company
gainfully draws upon the emerging
technologies, stays engaged in its constant
endeavour to add value, and keeps a close
watch on its costs.
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A CUT ABOVE
In customer relations, the company prefers
to stay a shade different from the rest. By
internalising the phenomenon called customer
it relies on his feedback. Many of its
innovations are born in such a co-operative
environment. ‘Aap ne sujhaayi, hum ne
banaayi’ meaning ‘we made it exactly as per
your suggestion’ has been its advertising
refrain. The company encourages and suitably
acknowledges these inputs. |
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